Annie

I’m am writing to let you know that there are a couple of issues with the fault notes you leave with cameras.  I appreciate that staff may not know everything about the workings of a camera but I’d like to flag up a few of things:

1. None of the cameras supply rechargeable batteries.  Your staff should know they’re not rechargeable because you sell batteries and stock them on the shelves.  So, by “charge problem” I’m assuming the you mean the batteries have actually ran out of power?  Well…
2. Make sure that all the accessories are there.  I thought that was mandatory when taking returns/exchanges, no?
3. This one is sort of related to point 2.  Please check that the returned/exchanged item actually, oh, has the correct camera model, which is stated on the box.  Saying that, make sure the returned/exchanged camera is actually a digital camera and not some disposable one, or a mobile for that matter.
4. Fortunately this has only happened to me once but it still left me scarred but could you please ask customers to delete all their pictures?  I’d rather not come across another image which shows a woman starting to put on some clothes.
5. Cameras do not come with remotes.  End of.

Yours Sincerely,

Annie

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