Terms & Conditions

You can buy Annie Li jewellery online from our boutique website shop.annieli.co.uk

Website Description, Images and Prices

All the prices on the website are in GBP sterling, so if you are ordering from overseas, you may want to work out the exchange rate and any charges which your bank may charge for the transaction.  I wouldn’t want to spring surprises prices at you so all prices on this website include all costs, excluding local taxes.

I reserve the right to change any advertised price; although this doesn’t happen very often I do sometimes have to change the price of our jewellery according to fluctuating gold and silver prices. Also I sometimes like to have promotions and giveaways to treat my valuable customers from time to time.

Due to the nature of the internet and the resolution at which it renders images, the products may vary slightly in colour from the images displayed on annieli.co. Rest assured my jewellery looks even better in real life and I am confident that you will be delighted with your purchase.

All jewellery is subject to availability and sometimes I have to remove jewellery from the website – especially in the run up to a new season’s launch to make room for new designs.

If there was something you really loved and it is not in stock on the website, do not despair as there is still a chance it will be available.  Feel free to contant me for any enquires on my product range.

If your order cannot be fulfilled for some reason, you will be offered an equally lovely alternative or given a full refund with our apologies.

Website Payments and Delivery

At this moment in time I am only able to accept via Paypal.  Be rest assured I do everything within my power to keep your order and payment details secure.  Payment will be debited to your account on order.  There are always the busy times (who doesn’t want jewellery at Christmas?).  I will always let my customers know the last ordering dates for Christmas and will even gift-wrap it for you to save you time if you’d like!

All shipping charges include a £1 handling fee (covering the cost of packaging to ensure the utmost care during transit) and the automated costs according to the Royal Mail prices.  The cost of shipping is dependent on the weight, dimension and delivery country.

Your jewellery will arrive in a discrete packaging, which has been tracked by the Royal Mail, however once the package leave the UK international orders can no longer be tracked.  Orders from within the UK are signed for; there must be a person present upon delivery to sign and receive the package.  Packages heading outside the UK will be signed by your country’s customs and then posted straight to you, without your need to be present or to be signed for.

In the unlikely event that your goods are lost in transit or arrive damaged, please notify me through email.

All pieces are custom made by hand and to order so please do allow 2-3 weeks, from placing order, for your jewellery to arrive.

Website Returns

I want you to be really pleased with your purchase so the jewellery comes with a money back guarantee. I are happy for you to return any unwanted pieces within 7 days of the order being delivered for a refund or replacement.   However, for hygiene reasons earrings cannot be returned.

Please return the jewellery as it was delicately sent to you.

Jewellery that I consider to have been mistreated or damaged through wear and tear cannot be replaced or credited.

Copyright and Trademark

My designs are born and bred in Britain, and the creativity is from myself so please don’t take away my hard work and steal or copy any of the designs.

All Annie Li designs and images are exclusive to annieli.co.uk and are protected by copyright, this means that if you copy or use my images without permission I’ll be unhappy.